General

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To unsubscribe from the Newsletter, open the last newsletter email you've received and scroll down to the link "Unsubscribe" at the bottom. After clicking this link you will be redirected to another page asking you if you want to proceed with the unsubscription to our newsletter service. Click on confirm and you will no longer receive our newsletter. If you are a registered user, you may unsubscribe by going to 'My Account' and clicking on Newsletter Subscription. Unselect the 'Subscribe' button and save.

If you are having problems viewing The North Face® online shop, you could try deleting your old cookies and the temporary internet files. To delete your cookies, go to Internet Options under Tools and click on delete cookies. After deleting old cookies, please ensure that your cookies are enabled. We support the following browsers: Mozilla Firefox, Google Chrome, Safari and Internet Explorer.

The North Face® website is optimised for viewing in Microsoft Internet Explorer 8 or above, Mozilla Firefox 19.0 or above, Google Chrome 26.0 and Safari 5 or above.

1024x768 or better.

We work tirelessly against all sources of potential counterfeits but we cannot completely prevent the selling of non-genuine products. Please Contact us to report fake website or product, and we will start an investigation.

Please visit our contact us page by clicking here.

If you cannot find the answer to your question here, we recommend you Contact our online customer care team. Please let the service representative know the details of your order if applicable.